Careers

Job Description

Assists in the examination and treatment of patients under the direction of a
physician.

Responsibilities

Maintains patient flow during clinic hours. Documents review of systems; measures vital signs such as pulse rate, respirations, blood pressure, weight, and height (see Appendix A for specifics); updates past and current medical, social, and family history; reviews medications and updates medication list at each visit. Correctly records patient information in the electronic medical record (EMR). May assist in the training of new employees.

Prepares patient charts in the EMR for visits by scanning, abstracting, and
reviewing to ensure that all diagnostic test results, hospital reports, and other medical records necessary to help the physician care for the patient are in the patient's chart. Accesses and navigates websites or calls outside facilities to obtain necessary information. May act as a Super User for the Electronic Medical Record.

Refills medications and pre-authorizes medications, including communicating
with the patient, pharmacy, or insurance company as needed to complete the
task. Maintains records of patient samples and other medications and disposes of expired medications. Prepares treatment rooms for patient examinations; maintains clean, fully stocked exam rooms. Orders medical supplies as needed. Completes patient assistance paperwork/requests as needed.

Obtains pertinent medical information from patients to facilitate medical decision-making per specific office protocol procedures. Returns calls as needed. Responds to MyChart as needed. Works in in-baskets, daily workflow logs, and work queues in the EMR/Practice Management system. May coordinate or oversee work queues in the office. Answers incoming calls, schedules appointments, checks in and outpatients, and completes pre-certifications for prescriptions, procedures, and surgeries as needed.

Operates EKG, cardiac monitors, and other equipment to administer routine
diagnostic tests as needed and other clinical duties such as phlebotomy and
cast removal as assigned. 

Maintains a safe, secure, and healthy work environment by following and
enforcing standards and procedures; complying with legal regulations. Maintains patient confidence and protects operations by keeping patient care information confidential. Understands and adheres to the legal responsibilities and requirements of the medical assistant role. Demonstrates comprehension and support of quality measures and patient experience.

Qualifications

EDUCATION:

High school diploma or equivalent. Associate degree and/or Certified/Registered MA preferred. Graduate of a Medical Assistant program or previous Medical Assisting experience required.

YEARS OF EXPERIENCE:

2 to 5 years MA or other relevant experience preferred; Practice in different care settings (e.g., Primary care, Specialty, EMT, etc.).

REQUIRED SKILLS AND KNOWLEDGE:

Excellent computer skills (Microsoft Outlook, Excel, EMR, and scheduling systems) required. Strong verbal and social skills to facilitate working respectfully with patients, physicians, visitors, co-workers, and drug reps in person or by telephone are required. Ability and willingness to travel to other physicians' offices as requested or needed. Complementary clinical skills such as phlebotomy, performing EKGs, stitches removal, splinting, etc., are highly preferred.

Job Description

Acts as medical secretary to medical director and schedules patient care activity in the office and facilitates flow of information between physician, patient,
and the referring physician.

Responsibilities

Manages daily patient and physician scheduling using appropriate systems for ordering of labs, diagnostic test orders and scheduling. Provides clerical
support to clinical team.

Obtains records, films, etc. in preparation of daily schedule. Assignments may be of a confidential manner and require judgment and discretion at all times.
Answers telephone makes daily patient, physician and other phone calls.

Transcribes, distributes and files correspondence and administrative
documents. Coordinates meeting plans and travel arrangements for physician. Attend and take minutes for meetings. Opens and sorts mail. Order Supplies as needed.

Checks out patients, answers questions, schedules follow-up appointments or testing, collect co-pays.

Verifies referrals and performs pre-certifications as appropriate. Manages and updates to volumes of patient care policies. Assist with training of new
schedulers.

Maintains cash drawer, reconciles balances, prepares deposits by completing deposit slips, may take deposits to the bank, batches fee tickets, checks for their accuracy and completion, completes batch header documentation, and submits batches to CBO daily.

All other duties as assigned.

Qualifications

EDUCATION:

High School Diploma or equivalent required, Associates degree or Medical Secretary Certification preferred.

YEARS OF EXPERIENCE:

2 years medical office experience and 1-year prior scheduling experience required. Administrative or secretarial experience preferred.

REQUIRED SKILLS AND KNOWLEDGE:

Copier, fax, telephone system, postage equipment, and computer skills (Microsoft Outlook, Word, and Excel).

Excellent organization and communication skills required. Must be able to multi-task and maintain confidentiality.