Careers

Job Description

• Assist physicians in the examination and treatment of patients.
• Provide high-quality clinical and administrative support in a fast-paced medical environment.

Responsibilities:

• Maintains patient flow during clinic hours. Documents review of systems; measures vital signs such as pulse rate, respirations, blood pressure, weight and height (see Appendix A for specifics); updates past and current medical, social and family history; reviews medications and updates medication list at each visit. Correctly records patient information in the electronic medical record (EMR). May assist in training of new employees.
• Prepares patient charts in EMR for visits by scanning, abstracting, and reviewing to make certain that all diagnostic test results, hospital reports and other medical records necessary to help the physician care for the patient are in the patient's chart. Accesses and navigates websites or calls outside facilities to obtain necessary information. May act as Super User for Electronic Medical Record.
• Refills medications and pre-authorizes medications including communicating with the patient, pharmacy, or insurance company as needed to complete the task. Maintains recording of patient samples and other medications and disposes expired medications. Prepares treatment rooms for examination of patients; maintains clean, fully supplied exam rooms. Orders medical supplies as needed. Completes patient assistance paperwork/requests as needed.
• Obtains pertinent medical information from patients to facilitate medical decision making per specific office protocol procedures. Returns calls as needed. Responds to MyChart as needed. Works in-baskets, daily work flow logs, and work queues in EMR/Practice Management system. May coordinate/oversee work queues in office. Answers incoming calls, schedules appointments, checks-in and out patients, and completes pre-certifications for prescriptions, procedures, and surgeries as needed.
• Operates EKG, cardiac monitors, and other equipment to administer routine diagnostic tests as needed and other clinical duties such as phlebotomy and cast removal as assigned.
• Maintains safe, secure, and healthy work environment by following and enforcing standards and procedures; complying with legal regulations. Maintains patient confidence and protect operations by keeping patient care information confidential. Understands and adheres to the legal responsibilities and requirements with the medical assistant role. Demonstrates comprehension and support of quality measures and patient experience.

Qualifications

KNOWLEDGE AND SKILLS:

• Please describe any specialized knowledge or skills, which are REQUIRED to perform the position duties. Do not personalize the job description, credentials, or knowledge and skills based on the current associate. List any special education required for this position.

EDUCATION:

• High school diploma or equivalent. Associate Degree and/or Certified/Registered MA preferred. Graduate of a Medical Assistant program or previous Medical Assisting experience required.

YEARS OF EXPERIENCE:

• 2 to 5 years MA or other relevant experience preferred; Practice in different care settings (eg. Primary care, Specialty, EMT, etc.).

LICENSES & CERTIFICATIONS:

• Certified/Registered MA preferred. Must successfully complete skills orientation. BLS certification required.

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Job Description

This role bridges customer service, front desk coordination, and product education. You'll be the welcoming face of our practice and lifestyle store, engaging with patients, helping them navigate wellness solutions, and supporting the clinical team.

Responsibilities

Lifestyle Store & Product Support:

• Educate and assist patients with supplement protocols, clean skincare, body care, and wellness products
• Keep the store organized, stocked, and visually appealing
• Process sales, returns
• Ordering, receiving, and restocking inventory
• Cleaning and maintaining store and stockroom
• Self-education on new supplements and products
• Learn how to utilize CERBO, Shopify, Ship Edge, Zendesk
• Assist patients with Shopify website and Recharge

Front Desk & Patient Support:

• Check patients in and out using our Cerbo EMR (Electronic Medical Records) system
• Manage appointments, follow-ups, and phone/email/text/ portal communications
• Maintain patient confidentiality and compliance with HIPAA regulations

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