Careers

Job Description

Assists in the examination and treatment of patients under the direction of a
physician.

Responsibilities

Maintains patient flow during clinic hours. Documents review of systems; measures vital signs such as pulse rate, respirations, blood pressure, weight, and height (see Appendix A for specifics); updates past and current medical, social, and family history; reviews medications and updates medication list at each visit. Correctly records patient information in the electronic medical record (EMR). May assist in the training of new employees.

Prepares patient charts in the EMR for visits by scanning, abstracting, and
reviewing to ensure that all diagnostic test results, hospital reports, and other medical records necessary to help the physician care for the patient are in the patient's chart. Accesses and navigates websites or calls outside facilities to obtain necessary information. May act as a Super User for the Electronic Medical Record.

Refills medications and pre-authorizes medications, including communicating
with the patient, pharmacy, or insurance company as needed to complete the
task. Maintains records of patient samples and other medications and disposes of expired medications. Prepares treatment rooms for patient examinations; maintains clean, fully stocked exam rooms. Orders medical supplies as needed. Completes patient assistance paperwork/requests as needed.

Obtains pertinent medical information from patients to facilitate medical decision-making per specific office protocol procedures. Returns calls as needed. Responds to MyChart as needed. Works in in-baskets, daily workflow logs, and work queues in the EMR/Practice Management system. May coordinate or oversee work queues in the office. Answers incoming calls, schedules appointments, checks in and outpatients, and completes pre-certifications for prescriptions, procedures, and surgeries as needed.

Operates EKG, cardiac monitors, and other equipment to administer routine
diagnostic tests as needed and other clinical duties such as phlebotomy and
cast removal as assigned. 

Maintains a safe, secure, and healthy work environment by following and
enforcing standards and procedures; complying with legal regulations. Maintains patient confidence and protects operations by keeping patient care information confidential. Understands and adheres to the legal responsibilities and requirements of the medical assistant role. Demonstrates comprehension and support of quality measures and patient experience.

Qualifications

EDUCATION:

High school diploma or equivalent. Associate degree and/or Certified/Registered MA preferred. Graduate of a Medical Assistant program or previous Medical Assisting experience required.

YEARS OF EXPERIENCE:

2 to 5 years MA or other relevant experience preferred; Practice in different care settings (e.g., Primary care, Specialty, EMT, etc.).

REQUIRED SKILLS AND KNOWLEDGE:

Excellent computer skills (Microsoft Outlook, Excel, EMR, and scheduling systems) required. Strong verbal and social skills to facilitate working respectfully with patients, physicians, visitors, co-workers, and drug reps in person or by telephone are required. Ability and willingness to travel to other physicians' offices as requested or needed. Complementary clinical skills such as phlebotomy, performing EKGs, stitches removal, splinting, etc., are highly preferred.

Are you a physician who believes there is more to healing than just treating symptoms? Do you find yourself drawn to the "why" behind a patient's health, searching for the root cause through a blend of conventional wisdom and innovative therapies?

If you are a charismatic, self-starting physician with a passion for Integrative and Functional Medicine, we have a unique opportunity to help you master your craft. This isn't just a fellowship; it’s a full immersion into the future of healthcare.

The Opportunity

We are looking for a motivated physician who is deeply enamored with the integrative approach but is looking for the mentorship, tools, and clinical training to truly excel. This is a highly compensated fellowship designed to bridge the gap between passion and professional mastery.

You will be equipped with everything you need to become a leader in the field, from advanced clinical protocols to the high-touch patient care models that define successful integrative practices.

Why This Opportunity Stands Out

• Join a nationally recognized integrative medicine practice that has been pioneering patient-centered care since 1999.
• Learn to work in a tightly knit team of like-minded practitioners.
• Receive dedicated fellowship training through our accredited fellowship program.
• Receive training in Functional Medicine, Integrative Medicine, Regenerative Medicine, and Longevity Medicine.
• Receive training in Medical Acupuncture and Prolotherapy.
• Work in a high-tech, high-touch environment that embraces innovation—including AI—while keeping human connection at the center of everything we do.
• Enjoy excellent compensation, professional growth, and the satisfaction of truly transforming patients’ lives.

Who You Are

You’re a compassionate, detail-oriented physician who puts patients first. You bring warmth and charisma to every interaction, communicate with clarity and empathy, and thrive when blending evidence-based medicine with holistic, root-cause approaches. You’re energized by complex cases, love solving problems, and are excited to grow into a confident, well-rounded integrative practitioner.

Ideal Background:

• MD or DO from an accredited medical school
• Board Certified or Board Eligible in Family Medicine,
  Internal Medicine, Sports Medicine, or a related field
• Strong interest or experience in
  Functional/Integrative Medicine (prior fellowship experience is a plus but
  not required—we’ll train you!)
• Eligible for state medical licensure
• A natural team player with a positive, can-do attitude
  and excellent communication skills

What You’ll Do

• Spend time learning the most effective integrative and functional medicine therapies.
• Deliver outstanding clinical care that combines conventional excellence with integrative strategies to achieve superior patient outcomes.
• Creating exceptional patient experiences — making every person feel genuinely heard, cared for, and better after every interaction (in-person, phone, or online).
• Collaborate with a talented, supportive team of experienced integrative clinicians.
• Take initiative, solve problems creatively, and contribute to a positive, high-energy work environment.
• Stay organized, efficient, and detail-oriented while embracing the “hustle” that leads to great results.

At our practice, we value ownership, teamwork, and continuous improvement. We celebrate physicians who bring positive energy, professional presence, and a willingness to grow every day.

About Our Practice

Since 1999, we’ve been a leader in integrative and functional medicine. Our team is known for innovation, compassion, and outstanding results with a wide variety of conditions. We combine cutting-edge technology with deeply personalized care to give our patients the best possible outcomes.

If you’re a physician who wants to practice medicine the way it was meant to be — thoughtful, holistic, and highly effective — while receiving top-tier training and compensation, we’d love to meet you.

Ready to take the next step in your integrative medicine journey? 

Apply today and discover how you can grow into the exceptionally integrative physician you’re meant to be.

POSITION SUMMARY  

The Front Desk & Scheduling Coordinator is the welcoming face and administrative backbone of our functional and integrative medicine practice. This role bridges two interconnected functions: delivering exceptional patient access and scheduling experience, and providing seamless administrative support to the clinical team. Our patients are on complex, whole-person health journeys — and this role touches every visit. From the moment a patient books their appointment to the moment they complete their visit, this Coordinator ensures every interaction reflects our commitment to root-cause, integrative care.

KEY RESPONSIBILITIES 

Patient Reception & Experience 

• Serve as the primary in-person and telephone point of contact for patients, prospective patients, and visitors; create a warm, professional, and welcoming first impression consistent with integrative medicine values. 
• Greet and check patients in and out efficiently using Cerbo EMR; verify demographics, insurance, and health history information at each visit. 
• Collect payments and outstanding balances at time of service; maintain accurate cash drawer, reconcile payment logs, and prepare deposit records as required. 
• Respond to patient inquiries — in person, by phone, and via Cerbo patient portal — with knowledge, empathy, and timeliness. 
• Manage all incoming calls and voicemails; route messages to the appropriate team member and ensure timely follow-up. 

Scheduling & Patient Access 

• Manage and optimize the provider scheduling template in Cerbo EMR to maximize patient access, provider time, and treatment room utilization. 
• Schedule new and established patient appointments, follow-ups, telehealth visits, specialty functional lab testing coordination, and procedures; coordinate across multiple providers as needed. 
• Complete new patient registration in Cerbo, including full insurance capture (primary, secondary, tertiary) and required documentation. 
• Send new patient paperwork, intake questionnaires, appointment reminders, and pre-visit instructions via Cerbo's patient communication tools (portal, text, email). 
• Confirm upcoming appointments and proactively manage the daily schedule to reduce no-shows and last-minute gaps. 

Cerbo EMR & Administrative Operations 

• Navigate Cerbo EMR proficiently for all front-desk functions: patient registration, appointment management, task and in-basket processing, work queues, and document scanning. 
• Scan and accurately index incoming documents (outside records, lab results, insurance cards, signed forms) into Cerbo patient charts. 
• Process and route incoming faxes, mail, portal messages, and administrative correspondence to appropriate team members daily. 
• Process all medical record requests in compliance with HIPAA and applicable regulations. 
• Maintain strict compliance with HIPAA privacy and security requirements; handle all patient information with discretion and professionalism. 

Office Administration & Team Support 

• Maintain a clean, organized, and welcoming front office and reception area that reflects the practice's integrative wellness identity. 
• Order and stock front office and clinical supplies; track inventory and submit purchase requests in a timely manner. 
• Participate in staff huddles, team meetings, and continuing education sessions; maintain all required competencies. 
• Uphold all practice policies, procedures, and standards; contribute to a positive, collaborative, mission-aligned team culture. 

QUALIFICATIONS   

Education 

• High school diploma or equivalent required. 
• Associate Degree, Bachelor's Degree, or certification in Healthcare Administration, Medical Office, or a related field preferred. 
• Coursework, certifications, or self-directed study in nutrition, supplements, integrative health, or wellness is a meaningful and valued plus. 

Experience 

• Minimum 1–3 years of customer service or administrative experience required; medical office or wellness clinic experience strongly preferred. 
• Prior scheduling experience in a medical or specialty clinic preferred; functional, integrative, or concierge medicine experience is a significant advantage. 
• Experience with Cerbo EMR highly preferred; proficiency with any EMR or Practice Management system required. 

Required Skills & Knowledge 

• Genuine passion for functional and integrative medicine and holistic wellness. 
• Eagerness to continuously self-educate on functional medicine concepts and best practices in patient care. 
• Strong computer skills, including Microsoft Outlook, Word, and Excel; comfort with digital communication tools and telehealth platforms. 
• Exceptional customer service and interpersonal skills; ability to connect warmly and knowledgeably with patients and co-workers at every touchpoint. 
• Strong organizational skills and ability to multitask confidently across front desk and administrative functions simultaneously. 
• Unquestionable integrity, discretion, and commitment to patient confidentiality and HIPAA compliance. 

LICENSES, CERTIFICATIONS & REGISTRATIONS 

• No specific clinical licensure required. 
• Medical Office, Healthcare Administration, or Medical Secretary certification preferred. 
• Cerbo EMR training to be completed and demonstrated within the probationary period. 
• HIPAA training required upon hire and maintained annually. 

WHAT WE OFFER 

• A welcoming, mission-driven workplace rooted in whole-person, root-cause health. 
• Competitive compensation commensurate with experience. 
• Ongoing training and education in functional and integrative medicine and wellness best practices. 
• Complimentary or deeply discounted access to practice services and pharmaceutical-grade supplements. 
• One complimentary treatment per month (acupuncture, massage, chiropractic, or equivalent). 
• A collaborative team environment with real opportunities for professional growth in an expanding integrative medicine practice.