Careers

Job Description

Assists in the examination and treatment of patients under the direction of a
physician.

Responsibilities

Maintains patient flow during clinic hours. Documents review of systems; measures vital signs such as pulse rate, respirations, blood pressure, weight, and height (see Appendix A for specifics); updates past and current medical, social, and family history; reviews medications and updates medication list at each visit. Correctly records patient information in the electronic medical record (EMR). May assist in the training of new employees.

Prepares patient charts in the EMR for visits by scanning, abstracting, and
reviewing to ensure that all diagnostic test results, hospital reports, and other medical records necessary to help the physician care for the patient are in the patient's chart. Accesses and navigates websites or calls outside facilities to obtain necessary information. May act as a Super User for the Electronic Medical Record.

Refills medications and pre-authorizes medications, including communicating
with the patient, pharmacy, or insurance company as needed to complete the
task. Maintains records of patient samples and other medications and disposes of expired medications. Prepares treatment rooms for patient examinations; maintains clean, fully stocked exam rooms. Orders medical supplies as needed. Completes patient assistance paperwork/requests as needed.

Obtains pertinent medical information from patients to facilitate medical decision-making per specific office protocol procedures. Returns calls as needed. Responds to MyChart as needed. Works in in-baskets, daily workflow logs, and work queues in the EMR/Practice Management system. May coordinate or oversee work queues in the office. Answers incoming calls, schedules appointments, checks in and outpatients, and completes pre-certifications for prescriptions, procedures, and surgeries as needed.

Operates EKG, cardiac monitors, and other equipment to administer routine
diagnostic tests as needed and other clinical duties such as phlebotomy and
cast removal as assigned. 

Maintains a safe, secure, and healthy work environment by following and
enforcing standards and procedures; complying with legal regulations. Maintains patient confidence and protects operations by keeping patient care information confidential. Understands and adheres to the legal responsibilities and requirements of the medical assistant role. Demonstrates comprehension and support of quality measures and patient experience.

Qualifications

EDUCATION:

High school diploma or equivalent. Associate degree and/or Certified/Registered MA preferred. Graduate of a Medical Assistant program or previous Medical Assisting experience required.

YEARS OF EXPERIENCE:

2 to 5 years MA or other relevant experience preferred; Practice in different care settings (e.g., Primary care, Specialty, EMT, etc.).

REQUIRED SKILLS AND KNOWLEDGE:

Excellent computer skills (Microsoft Outlook, Excel, EMR, and scheduling systems) required. Strong verbal and social skills to facilitate working respectfully with patients, physicians, visitors, co-workers, and drug reps in person or by telephone are required. Ability and willingness to travel to other physicians' offices as requested or needed. Complementary clinical skills such as phlebotomy, performing EKGs, stitches removal, splinting, etc., are highly preferred.

Are you a physician who believes there is more to healing than just treating symptoms? Do you find yourself drawn to the "why" behind a patient's health, searching for the root cause through a blend of conventional wisdom and innovative therapies?

If you are a charismatic, self-starting physician with a passion for Integrative and Functional Medicine, we have a unique opportunity to help you master your craft. This isn't just a fellowship; it’s a full immersion into the future of healthcare.

The Opportunity

We are looking for a motivated physician who is deeply enamored with the integrative approach but is looking for the mentorship, tools, and clinical training to truly excel. This is a highly compensated fellowship designed to bridge the gap between passion and professional mastery.

You will be equipped with everything you need to become a leader in the field, from advanced clinical protocols to the high-touch patient care models that define successful integrative practices.

Why This Opportunity Stands Out

• Join a nationally recognized integrative medicine practice that has been pioneering patient-centered care since 1999.
• Learn to work in a tightly knit team of like-minded practitioners.
• Receive dedicated fellowship training through our accredited fellowship program.
• Receive training in Functional Medicine, Integrative Medicine, Regenerative Medicine, and Longevity Medicine.
• Receive training in Medical Acupuncture and Prolotherapy.
• Work in a high-tech, high-touch environment that embraces innovation—including AI—while keeping human connection at the center of everything we do.
• Enjoy excellent compensation, professional growth, and the satisfaction of truly transforming patients’ lives.

Who You Are

You’re a compassionate, detail-oriented physician who puts patients first. You bring warmth and charisma to every interaction, communicate with clarity and empathy, and thrive when blending evidence-based medicine with holistic, root-cause approaches. You’re energized by complex cases, love solving problems, and are excited to grow into a confident, well-rounded integrative practitioner.

Ideal Background:

• MD or DO from an accredited medical school
• Board Certified or Board Eligible in Family Medicine,
  Internal Medicine, Sports Medicine, or a related field
• Strong interest or experience in
  Functional/Integrative Medicine (prior fellowship experience is a plus but
  not required—we’ll train you!)
• Eligible for state medical licensure
• A natural team player with a positive, can-do attitude
  and excellent communication skills

What You’ll Do

• Spend time learning the most effective integrative and functional medicine therapies.
• Deliver outstanding clinical care that combines conventional excellence with integrative strategies to achieve superior patient outcomes.
• Creating exceptional patient experiences — making every person feel genuinely heard, cared for, and better after every interaction (in-person, phone, or online).
• Collaborate with a talented, supportive team of experienced integrative clinicians.
• Take initiative, solve problems creatively, and contribute to a positive, high-energy work environment.
• Stay organized, efficient, and detail-oriented while embracing the “hustle” that leads to great results.

At our practice, we value ownership, teamwork, and continuous improvement. We celebrate physicians who bring positive energy, professional presence, and a willingness to grow every day.

About Our Practice

Since 1999, we’ve been a leader in integrative and functional medicine. Our team is known for innovation, compassion, and outstanding results with a wide variety of conditions. We combine cutting-edge technology with deeply personalized care to give our patients the best possible outcomes.

If you’re a physician who wants to practice medicine the way it was meant to be — thoughtful, holistic, and highly effective — while receiving top-tier training and compensation, we’d love to meet you.

Ready to take the next step in your integrative medicine journey? 

Apply today and discover how you can grow into the exceptionally integrative physician you’re meant to be.

Department: AIM for Wellbeing – Patient Experience & Retail Operations

Reports to: COO

Supervises: Front Desk / Administrative staff; Wellness Store retail staff

FLSA status: Exempt

Employment type: Full-time

Systems: Cerbo (EMR, retail product and order data); e-commerce platform (Shopify); Microsoft Office (Outlook, Teams, Excel, Word)

Position Summary

The Patient Experience and Retail Supervisor ensures every patient and customer has a welcoming, seamless experience with the practice, from the front desk to the Wellness Store to online orders. This hands-on leader runs daily operations across the Front Desk, the supplement-focused Wellness Store and the in-house Fulfillment Center. They supervise staff in these areas and hold patient experience, retail revenue, inventory and order accuracy to one standard.

The ideal candidate delivers impeccable customer service, treats team members with the same care shown to patients, and is a natural mentor who enjoys helping others succeed in their roles.

The role partners with physicians, providers, the clinical supervisor, vendors, the COO and the Chief of Staff. It keeps the front office running smoothly, the product catalog aligned with clinical protocols, and orders shipped accurately and on time.

Essential Duties: Patient Experience, Front Desk and Administration

• Set and model the standard for impeccable, patient-centered service in every interaction, in person, by phone and online.
• Oversee front desk operations: greeting patients and visitors, check-in and check-out, phones, and payment collection.
• Gather patient and customer feedback, resolve concerns promptly and with care, and use what is learned to improve the experience.
• Oversee patient scheduling at the front desk and support Cerbo schedule accuracy.
• Manage mail, faxes, scanning documents into the EMR, and office equipment maintenance and repair requests.
• Order office and front desk supplies. Prepare check requests and review vendor invoices for accuracy before approval.
• Maintain department calendars and schedule meetings.
• Maintain shared drive files, contact lists and tracking spreadsheets.
• Submit IT help desk tickets and follow up for the team.
• Train front desk and retail team members on patient experience and customer service standards.
• Maintain a welcoming, organized, and beautiful patient area in front lobby, retail store, and waiting areas. 

Essential Duties: Wellness Store

• Direct day-to-day store operations and meet store revenue targets.
• Create and maintain store policies and procedures.
• Analyze sales volume and stock levels to set order frequency. Maximize sales and minimize waste from expired or slow-moving
  products.
• Manage relationships with supplement vendors, including
  inventory, pricing and product education.
• Research new vendors and products. Keep the catalog
  aligned with clinical protocols and practice standards.
• Plan and run a quarterly product review with physicians and providers. Act on the outcomes and communicate changes to the team.
• Add and update products, pricing and descriptions in Cerbo and on the website.
• Work with practice leaders, marketing and physicians on the retail budget, sale items and seasonal promotions (e.g., Labor Day, Black
  Friday).
• Create monthly and seasonal displays of wellness products.
• Serve as in-store health coach: educate customers on products and protocols, and work with physicians and patients to support care plans.
• Ensure retail transactions, subscriptions and special
  orders are processed accurately and issues are resolved promptly.

Essential Duties: Fulfillment Center and e-commerce

• Oversee the e-commerce store and fulfillment of online, subscription and phone orders from receipt to delivery.
• Review and approve online orders and monitor for fraud.
• Set and monitor standards for order accuracy, packing quality and shipping turnaround.
• Manage receiving, stocking, cycle counts and inventory reconciliation between store, fulfillment and Cerbo records.
• Ensure temperature-sensitive and expiration-dated supplements are stored, rotated and shipped correctly.
• Manage shipping supplies, carrier relationships and shipping costs.
• Resolve customer issues with web orders, including missing, damaged or delayed shipments, returns and product usability questions.
• Keep product, pricing and order data in Cerbo and on the website accurate and current.

Supervision, Reporting, and Compliance

• Build and manage staff schedules across the front desk, store and fulfillment center. Approve time off and cover gaps.
• Cross-train staff so coverage can be maintained at all times. 
• Hire, onboard and train team members on patient experience and customer service standards, store procedures, products and Cerbo.
• Serve as a mentor to the team: coach staff, hold regular check-ins and help each team member grow and succeed in their role.
• Foster a positive, respectful and supportive team culture.
• Complete performance evaluations and provide these to Chief of Staff for employee records. 
• Keep Chief of Staff informed of all operational impacts and team member opportunities, wins, etc. 
• Report patient experience, retail revenue, inventory, order and front desk metrics to leadership.
• Ensure HIPAA compliance in all patient and customer interactions, records and data handling.
• Maintain confidentiality in matters involving patients, staff and the practice.
• Attend department and staff meetings and complete required annual education on time.
• Perform other duties as assigned.

Qualifications

Education

• Associate degree or equivalent related experience required.
• Bachelor's degree in Business, Healthcare Administration or a related field preferred.

Experience

• Experience in retail, inventory management or e-commerce operations, ideally in a supplement, health food or wellness setting.
• Experience supervising staff across multiple functions.
• Proven track record of delivering exceptional customer service in a retail, hospitality or healthcare setting.
• Medical office or front desk experience preferred, including medical terminology.
• Experience with Cerbo or a comparable EMR/practice management system preferred.

Skills

• Friendly, warm and patient-centered.
• Impeccable customer service mentality in every interaction.
• Supportive, respectful and approachable with team members.
• Genuine desire to mentor others and help them succeed in their roles.
• Strong knowledge of, or desire to learn about, nutritional supplements and wellness products.
• Inventory control, purchasing and vendor management.
• Clear verbal and written communication.
• Proficient in Microsoft Teams, Word, Excel, Outlook and PowerPoint, and comfortable with e-commerce platforms (Shopify).
• High attention to detail and comfort working in a HIPAA-regulated setting.

Certifications

• No clinical license required. HIPAA training required at hire and annually.

Physical Requirements and Work Environment

• Ability to sit, stand, bend, move up and down stairs, and lift and carry up to 40 lbs throughout an 8-hour day.
• Work takes place in a medical practice, retail store and fulfillment area, with frequent movement between them.
• Occasional early, late or Saturday hours to cover staffing gaps, inventory counts and seasonal sales.

This job description describes the general nature and level of work expected. It is not exhaustive and may be revised as practice needs change. AIM for Wellbeing/The Christ Hospital Health Network is an Equal Opportunity Employer.